MSTCS, Training Provider in the Philippines

MSTCS, Training Provider in the Philippines

MYRON STA. ANA TRAINING & CONSULTANCY SERVICES (MSTCS)

WHO WE ARE

We will never claim we are the best because we are not. Not yet. We will never declare that we are the biggest because we are not but we are on our way.

One thing we are certain about though, as of the moment, is that we produce observable and measurable results that have helped individuals and companies we have worked with justify and maximize their employee learning and development investment.

Going into the second decade of the 21st century, our brand and firm have become one of the most preferred, renowned, and reliable talent development-focused companies in the Philippines.

We are now highly sought after because of our expertise in helping our partners gain a competitive advantage and create exceeding business results by leveraging what we call the Seven Es of Corporate Success: Educating, Equipping, Encouraging, Engaging, Entertaining, Empowering, and Escorting to Success the talents, the employees – our business partners.

We are not just a training program provider or a learning event organizer in the Philippines. We offer an array of holistic talent development solutions that truly and effectively accomplish any or all of the following:

  • Close organizational, departmental, team, individual, and occupational level performance gaps;
  • Introduce sustainable interventions and solutions based on a scientific assessment and analysis of confirmed areas for improvement and talent development needs;
  • Align determined learning and development interventions with the vision, mission, core values, and strategies at all levels;
  • Implement talent development programs that cater to what we call the Six Components of Employee Performance: Knowledge, Skills, Attitude, Environment, Motivation and Inspiration, and Job-Person Fit

Therefore, you can be assured that we know what we are talking about and doing. The core of our expertise is in Talent Development and this modern-day buzzword is beyond employee training or learning and development.

We acknowledge, appreciate and apply that training is not the sole remedy to the root causes of the company and its human resources’ performance imperfections. It is because of this that we guarantee our clients we deeply understand the requirement and its bases in order to carefully and thoroughly design and develop the most suitable option.

 

WHAT WE DO AND OFFER

Whatever your business and talent challenges are, we have the right solution for you.

Depending on several factors that must be studied in devising the best intervention, we will work with you in order to ascertain if any of the possible solutions below is the right track for us.

Corporate and Non-Corporate Training

Offline

  • On-site Training

Making the most of your own training facilities, we can facilitate training within your premises upon your request. Training on-site ensures that the beneficiaries of our default or customized program feel more comfortable learning right at their own backyard.

  • Off-site Training

You don’t have your own training rooms? That is not a problem. We can go anywhere and anytime you prefer. We can also assist in finding you the most suitable location that qualifies for your location, budget, and convenience needs.

Online

We can conduct any generic or customized training program based on the needs of your organization and talents. Some of the topics that we have unquestionable expertise in are:

Leadership and Management

Communication

Customer Service

Strategic PlanningBasic Supervisory SkillsAdvanced Supervisory Skills

Managing vs Leading

Leadership Styles

Coaching and Counseling

Performance Management

Team Diagnosis

Team Building

Team Culture Building

Project Management

Career Management

Effective Teamwork in the Workplace

Effective CommunicationNegotiation SkillsPersuasion Skills

Assertiveness

Business Correspondence

Email Grammar

Email Etiquette

Pronunciation

Grammar

American Accent

Accent Reduction or Accent Neutralization

American and Canadian Time Zones, Geography, and Culture

Telephone EtiquetteTelephone SkillsPerfect Customer Service

Positive Phrasing or Scripting

Pacifying an Irate Customer

Service with a Smile

Face-to-Face Customer Service

 

Train the Trainer Work Excellence and Productivity
Training Needs AnalysisInstructional/Curriculum DesignTraining and Support Materials Development

Implementation (Presentation Skills, Platform Skills, Facilitation Skills, and Crowd Control or Classroom Management)

Training Evaluation or Post-Mortem

Time ManagementStress ManagementProblem Solving and Decision Making

Critical Thinking vs Creative Thinking

Managing Meetings

Personal Productivity

Work-life Balance

 Modesty aside, our company is already fast-rising as a training provider in the Philippines thanks to the brand of corporate training that our founder, Mr. Myron Sta. Ana has established and popularized. He is widely known in the corporate world and on social media as #TheCorporateEnterTrainer because of his specialty in incorporating entertainment to his training and presenting style. You will never find, at least now, another trainer who does stand-up comedy, sings, dances, raps, and acts out on stage and in the classroom. Add to that his amazing ability to genuinely engage his audience/participants with his entertainment. Truly, there is no dull moment when the trainees are with him. They learn a lot while having fun at the same time.

Public Learning Events

If you do not have your internal training department or if you would rather send your employees to a public learning event than organize your in-house program, then we have this other solution for you.

We also organize learning opportunities that offer the same topics as aforementioned. For now, we offer once-a-month events. You can be assured we are going to offer more learning events frequently. For information about our scheduled events for the entire year, please feel free to call us at (02) 959-8492 or email us at inquiries.mstcs@outlook.com.

 

Professional Speaking

With “Myronosophies”, our world-class professional speaking brand, you are guaranteed of genuine EduTainment. The word comes from the combination of our founder, Mr. Myron Sta. Ana’s first name, Myron and the Anglicized Latin word for “wisdom”, Sophia. It’s also a word play for Myron and Philosophies or Myron’s Philosophies.

The brand refers to his life and career philosophies that have motivated and inspired thousands of individuals to pursue their aspirations and live their dreams despite life’s challenges and personal limitations.

Motivational Speaking

Being an experienced and results-oriented employee learning and development practitioner for more or less seven (7) years and getting to train, mentor, and coach hundreds to thousands of past co-workers and trainees, our speaker, Mr. Myron Sta. Ana knows how to motivate different people with different priorities, personalities, and purposes.

With his #EnterTraining approach to encouraging and engaging others and his deep understanding of employing a holistic approach to touching people’s lives (catering to Knowledge, Skills, and Attitude), his audience may expect having the Attention, Interest, Desire, and Action (AIDA) to improve their performance, exceed their targets, and contribute more to the company’s goals and objectives of bringing to life its vision, carrying out its mission, and living up to the standards of their core values.

Inspirational Speaking

Inspiring others is his forte and cup of tea. He is not your typical rags-to-success story. He was actually born in a middle-income family of a woodwork-agent father and a clothes-wholesaler mother. However, due to the decline of the sash and woodwork industry in Taytay, Rizal in the late 1990s and the bankruptcy of her mother’s RTW business around the same years, they became poor.

Since his father only graduated from elementary and her mother only reached first year high school, their lack of education kept them from getting back up on their feet and clawing back their previous lifestyle.

In order to help, he made a decision to study hard in college that led to him graduating as Cum Laude. He also kept himself productive with extra-curricular activities such as joining student and youth organizations and winning competitions inside and outside of Polytechnic University of the Philippines – Sta. Mesa, Manila. This led to him accomplishing the following achievements in student leadership and academic excellence:

  • Ten Outstanding Students of the Philippines (TOSP) Nominee A.Y. 2005 – 2006 (tospac.org)
  • National Search for the Ayala Young Leaders Nominee A.Y. 2004 – 2005 (ayalayoungleaders.ph)
  • Galing Pilipino Young Leader Awardee A.Y. 2004 – 2005 Galing Pilipino Movement Foundation
  • Outstanding Juan Sumulong Memorial Junior College – Taytay, Rizal Alumnus

His passion for excellence and his quest for a life-changing success for his family did not end here. After working in the corporate world for more or less seven years from 2006 – 2013 saving nothing, his family’s life getting worse in poverty, and his parents getting older not regaining their past convenience, he made a leap of faith and decided to put up his own consultancy company with nothing else but his severance pay and the money he got from selling his one-year old motorcycle.

Two years later, after defying the odds, working harder and smarter, and putting his best foot forward, he is already looked up to as one of the best corporate trainers and training and development consultants in the Philippines and one of the fastest-rising names in motivational and inspirational speaking. These milestones have been validated further by the following prestigious awards conferred to him recently:

  • 2014 Corporate Trainer and Motivational Speaker of the Year, TOP BRANDS Philippines Awards (Awarded by Quality Brands Philippines and Rob Wilson Productions)
  • 2014 Corporate Training, Leadership and Event Services Consultancy of the Year, TOP BRANDS Philippines Awards (Awarded by Quality Brands Philippines and Rob Wilson Productions)
  • 2015 Medal of Distinction for Achievements in Business Management by the Golden Globe Awards for Business Excellence (Awarded by PhilippinesBestCompanies.com et. al.)

Equipped with this motivational and inspirational life story supported by his one-of-a-kind competency of ‘Edutaining’ and ‘EnterTraining’ his audience, you can be assured that your students or employees will have a blast signing him up as your speaker.

 

Leadership and Management Mentoring

Inspired by and incorporating the leadership and management principles, methodologies, styles, techniques, and strategies both learned, observed, and experienced by our founder, Mr. Myron Sta. Ana during his own leadership and management journeys in the academe and in the corporate world, our group has been a go-to authority by most companies for its edge in passing over the needed knowledge, skills, and attitude to become effective, successful, and engaging leaders and managers.

We always employ a holistic approach to mentoring both new and experienced leaders so they may acquire not only the information and the know-how to lead and manage their employees to results but also the attitude to be able to motivate and inspire their people and develop future leaders and the most competent and positively-competitive business partners as well.

We believe that the measure of a great leader is not how many followers he has but rather how many quality leaders he is able to replicate on his team during his term.

 

Communication and Customer Service Skills Coaching

Customer Service and Customer Experience Enhancement Coaching

We unquestionably know, understand, appreciate, and role model excellent customer service and enhancing our customer’s experience. From answering incoming calls to how we do our job and how we provide a memorable experience to our lifetime partners; our clients, we absolutely practice what we preach.

Even our founder and chief consultant was an award-winning Customer Care Representative during his stint as an entry and then second-tier level Billing Call Center Agent for a top Contact Center Company in the Philippines. He was also certified as an S-Leader (Servant, Seer, Shepherd, and Steward) by the Potter’s Leadership Academy, a renowned certification program in the country that focuses on God-centered service.

Our coaching methodologies and principles are customer and customer experience-centered. We believe that customers feel happier, more contented, and highly-satisfied if their expectations are exceeded, their needs are provided thoroughly, their questions are answered intelligently, and their problems and challenges are tackled with permanent solutions and a feel-good product and service experience.

Let us share with you our unparalleled knowledge, skills, and attitude on how to provide outstanding World-class Customer Service and Customer Experience.

Communication Skills Coaching

There are three types of Communication Skills topics. They are Interpersonal Communication, Intrapersonal Communication, and Language Communication. Our company specializes in all three of them.

Our communication skills coaching points and solutions provide our beneficiaries with the correct and efficient approaches in communicating effectively within and without (with other people). As they say, “Together, Everyone Achieves More”.

When different members of an organization are all aligned with the company’s vision, mission, core values, and strategic direction/s and they employ that alignment to collaborate systematically at all levels, achieving business, departmental, individual, and occupational results do not have to be complicated.

We can coach both your management and rank-and-file employees on the following domains and aspects:

Interpersonal Communication

Intrapersonal Communication

Language Communication

Verbal CommunicationNon-Verbal CommunicationEffective Interpersonal Communication

Giving and Receiving Feedback

Positive Scripting

Active Listening

Negotiation

Assertiveness

Questioning

Stress ManagementSelf-Focus and Self-Discipline ManagementConfidence Building

Relaxation Techniques

Self-Concept/Self-Awareness Formation

Self-Values Formation

Optimism

Self-Communication

 

 

PronunciationGrammarVocabulary

Accent

Fluency/Articulation

Voice Quality

 

Human Resources Advisory/Consultancy

 Take advantage of our expertise in helping your organization achieve its business goals and objectives through our diversified consulting services:

Organization Development Consulting

  • Organizational Climate Diagnosis and Analysis
  • Strategic Planning
  • Organization Transformation
  • Change Management

Talent Development Consulting

  • Career Management
  • Succession Planning
  • Talent Upskilling
  • Talent Retooling

Employee Engagement Consulting

  • Organization-Talent Alignment
  • Talent Relations
  • Talent-Job and Talent-Organization Compatibility
  • Talent Retention Strategy

Small Business Consulting

  • NeGROWsyo Mentoring Program – to know more about our consulting service for helping micro to small business grow into a medium or a large company in one to three years, email us at inquiries.mstcs@outlook.comm or get in touch with us at (02) 959-8492.

Contact Center Consulting

  • Set-up
  • Operation
  • Talent Management (Acquisition and Development)

 

Team and Team Culture Building

Do you have an observed and verified need to improve your team’s coordination, collaboration, and communication? Does the need correctly call for a team or a team culture building program as an intervention?

We can formulate, assemble, execute, and evaluate a customized program tailor-made for your team’s areas for improvement on teamwork, interpersonal communication, and even job happiness, contentment, and satisfaction.

One thing you have to know about how we do it, which is also how we set ourselves apart from the competition, is we are not only team building program facilitators. We are an advisor, a consultant.

We first assess if a team building program is really the necessary intervention for your observed and confirmed need to improve your team’s coordination, collaboration, and communication before we proceed with your investment. We accomplish this by performing a Relentless Root Cause Analysis by determining the underlying causes and causal factors of the challenges and ascertaining which corresponding solution will really correct, improve, or eliminate them.

If it is confirmed that a set of structured learning activities or exercises is the correct approach, then you can count on us that we can design, develop, and deliver a program that balances wisdom and entertainment.

 

Corporate Event Hosting

It is a real and critical challenge to look for a corporate event host who knows how to ensure the creative and fun balance among hosting, doing voice-over, sequencing, and entertaining the guests, the audience.

We hold a competitive edge over the others because our founder, Mr. Myron Sta. Ana is not only an event host but a corporate trainer and professional speaker at the same time. This fact alone guarantees that we will live up to our self-imposed standards of educating, equipping, encouraging, engaging, entertaining, empowering, and escorting to success our guests and participants even in the field of event hosting.

We can take quality care of your corporate event be it a product launch, a kick-off party, a Christmas or Halloween, or a sales/marketing event.

 

HOW WE DETERMINE AND EXECUTE THE RIGHT SOLUTION FOR YOU

Let us show you why and how our firm is one of the most preferred talent development solutions partners in the country.

We brag about utilizing and maximizing the newest and most recent talent development methodology and principle, I.M.P.A.C.T.™

I.M.P.A.C.T.™ was conceptualized and is now being popularized by no other than Mr. Myron Sta. Ana himself. It is a contemporary employee or talent development cycle and process for assessing, formulating, assembling, testing, executing, and evaluating the most suitable and needed solutions to address performance and productivity gaps at all business levels in any organization.

We back up our belief that training is not the only remedy for performance and productivity gaps. It is only one of the possible interventions that practitioners can resort to. Therefore, knowledge of A.D.D.I.E. or S.A.M. is not enough.

talent development

WORK WITH US

Don’t let your company’s valuable corporate talent or employee development funds go down the drain. Invest in your precious talents’ learning and development through a reliable partner in us.

If you are ready to work with us and enjoy our expertise and the business results we could provide or help you with, contact us with the details below:

Landline: (02) 959-8492

Mobile Numbers:

(Globe) 0917-658-3534

(Sun) 0933-232-6149

(Talk N Txt) 0907-673-7653

Email: inquiries.mstcs@outlook.com

Myron Sta. Ana on Semidoppel.com

Check it out!

Myron Sta. Ana, the Philippines’ Next Big Thing in Corporate; Communication; Leadership; Personal Excellence; and Motivational Training and Consultancy work, will be guesting on Semi-Doppel’s Reports (www.SemiDoppel.com) on Monday; April 9, 2012.

Message from the expert himself:

“SemiDoppel.com is one of the country’s highly visited and supported blogs that talks about a potpourri of various interesting topics; anything under the sun.  The mind behind it is none other than my high-school classmate and good friend Mr. John Philip Mamaril who currently works for Instrumentation & Control Specialist Inc, the country’s leading instrumentation and control company located in Mandaluyong City.

On my guest post, I will talk about Time Management and what it really is among professionals who need to know how to become much more productive in their respective jobs and tips concerning self-management and daily management of tasks and activities.

I will also discuss the true meaning of Time Management and how successful professionals are able to accomplish a lot more than regular people despite everyone having the same 24 hours every day.”

Visit his blog to be able to read the article, ‘Time Management is Self-Management’.”

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If you are interested in inviting the expert, Myron Sta. Ana (the Next Big Thing in Corporate, Communications, Leadership, Personal Branding and Excellence, and Motivational/Inspirational Training and Consultancy) in your school or organization to talk about this topic and a lot more, just email him @ Myron.S.Sta.Ana@hotmail.com or text/call him at 0927-351-9391 / 368-3214.

To know more about him, he can also be found on the following websites:

http://ph.linkedin.com/in/myronstaana

http://profiles.tigweb.org/Myres

https://www.facebook.com/myron.staana

http://twitter.com/#!/MyronStaAna

http://myronstaana.sulit.com.ph/

http://independent.academia.edu/MyronStaAna

How to Become More Productive at Work

Have you ever wondered why there are some employees who accomplish a lot more than their peers on a daily basis when everyone is given the same 9 hours (or 8 hours because of the 1-hour unpaid lunch break)?

Have you thought why there are some people who deliver results everyday and not just when a deadline is assigned to their tasks or in certain days of the week?

Have you started to ponder on why your co-employees advance in their job way ahead of anybody else or get promoted faster and earlier?

Well, the answers all lead to the fact that they are simply more productive.  It is actually a no-brainer or is it?

Being more productive may look and sound easy to say or do.  But the truth is, not a lot of people know and understand what it truly means and how it is applied at work.

Wikipedia defines Productivity as a measure of the efficiency of production; a ratio of production output to what is required to produce it (inputs) while Merriam-Webster Online says that it is the state or the quality of being productive and being such is being effective in yielding results, benefits, or profits.  This author, deriving it from the meanings of both sources, define productivity or being productive as PRODUCT + ACTIVITY meaning being able to come up with a product (result, benefit, or profit) as a result of an activity or activities with maximization of time and resources and done with the least time, money, and effort.

Now, it becomes clear what being productive is all about.  However, the answer that we have to arrive at in this article is, “How to become more productive at work”.  The thing is, being able to accomplish something work-related in the office or being able to consistently deliver routine work or work that you are supposed to bring to the table everyday is yes, being productive but definitely not being more productive.  Why? because you are just doing what’s routine meaning things that you are really expected to do and not something “additional” that the organization will benefit from too.  You are just meeting expectations and showing what are expected of you.

Below are some tips that will help you become more productive at work and accomplish a lot more than what you think you are capable of:

1.  Have a break only when it is really break time.

This is very basic.  The concern with most professionals at work nowadays is they take their break more than what they are allowed to. For example, they know that there is only one unpaid 1-hour meal break and two 15-minute miscellaneous breaks (depending on what industry you work in or the culture or practice/s the company got used to or promotes to its employees) but they take a break every now and then.  Think about it.  What they could have done or accomplished during the time that they were still supposed to be working or serving the company was/were wasted in spending time with unnecessary breaks frequently. I know, at this point, you may want to ask me.  “So, are you saying that we are not allowed to leave our work station in special cases in which we have to wash our face or smoke our lungs out to shake sleepiness away or maybe to take it easy for some moments just to breathe in fresh air to socialize at work? Or, to have a temporary escape from all the pressure of work?

Very good question.  These are actually exceptions.  Matter of fact, it is highly suggested that when you are sleepy or feel pressured, go ahead and walk around to shake sleepiness off or to wash it away in the restroom. Or, so as not to make your life boring at work, it is encouraged that you strike up a conversation with your colleagues or laugh with them in jokes every so often.  That takes out the stress that you are feeling and that makes you enjoy every bit that you are staying for at work.  Hence it feels like it is not work at all; that it is like your second home.  Therefore, not getting burned out.  But do not overdo it.  Never abuse it. Regulate it.  Still, the company is paying you for your services and to do something work-related and the time that you spend in unnecessary chit-chats and frequent smoking at the designated areas could have been devoted to coming up with innovations and the like.

2.  Over and above the ‘routine’, think or do something new or additional.

Not because you get to accomplish what is expected of you on a daily basis you are already ‘more productive’.  Being as such lies is introducing something new or extra.  It could be a new or an improved process, a solution to a problem or difficulty, a resolution to a challenge, an answer to a long-time-unanswerable question, addressing of a concern, or fixing of an issue.

But of course, you do not proceed to these initiatives unless your daily deliverables are ‘delivered’.  First things first, as they say. But, at a point that you are running out of something to do, then you think of many available and workable ways to work on the aforementioned although there are cases in which you have to ask for your supervisor’s permission first or you have to discuss them with him/her first to check if it is something you are authorized to do or tackle or if the level you are on or your designation even permits it. Anyhow, below are ways by which you can be more productive in this regard:

  • Be extremely observant.  Creativity and Innovation will not come to you.  They will not just appear out of nowhere.  You have to get to them yourself.  You have to find them, explore them, discover them.  As mentioned on the first paragraph of this tip, look around you or ask people and decide on which needs-improvement process, ongoing problem or difficulty, head-scratching challenge, tricky question, bothering concern, or business-harmful issues you can do something about;
  • Have a burning passion and a concerned desire first to be able to even propose or think of one.  If you are not really into what you are thinking of or if you believe you can not commit to it, then better not do it at all.  Otherwise, you will end up failing or not being able to finish anything at all;
  • You need to put yourself in both your internal and external customers’ shoes.  Even looking into what you can do for your peers or what you can help them with to assist them with their personal or departmental concerns and challenges will work wonders.  If there is nothing left to be done anymore, then go ahead and help your teammates or better yet, ask them how you can be of help before you assist them.  (You do not want them to think that you are meddling with their responsibilities. Do you?)  What other professionals do when there is nothing left to be busy with is they either sleep on company time (or in the sleeping quarters), go outside to smoke, or start chatting with their co-workers, or watch TV at the pantry while munching on something.  Or worse, when their office is situated near a mall or grocery stores, they go there to window-shop, just to walk around, or to buy food from.  Believe me, this truly happens in reality and yes, on company time!  Especially when there is STARBUCKS around.  And, you know what I mean.
  • Check and critique your own department’s processes, documentations, trackers, and activities.  Based on both your internal and external customers’ feedback and your own team’s challenges, difficulties, and concerns; take it from there.  Improve what needs to be enhanced.  Solve what has to be resolved.  Change what has to be revised. Remove what must be taken out.  Repackage what may be modified.  And, address what has to be taken care of.  This way, aside from what’s “routine”, you take the initiative to be more productive with what can be done to better the way things are done or how your department goes about things.

3.  Evaluate your and your department’s quality of work or its completeness, accuracy, and integrity.

If worse comes to worst that no matter how many times you wrack up your brain, still, nothing comes out or it is not really your cup of tea to innovate; you can just at least make sure that the routine work that you have finished was presented in its 100% quality state.  What do I mean by this?  Make sure that the data you encode on your tracker, database, application, system, tool, or program (however it is called in your respective industries) is complete, accurate, and correct.  Proofread everything, even grammar and spelling.  Review their corresponding presentations and formatting and ensure that if they are not the best form that they could be in/on, then improve them, reformat them, repackage them.  Moreover, check your departments’ processes; methods and procedures; and statements.  If there is any provision, clause, or whatnot that is not detailed, questionable, has loopholes, or hardly clear enough, then take the initiative to revise it.  Make sure you save it as another copy though so you can show it to your boss first to get approval.

You see? although it is much better, you need not to be a child prodigy or an exceptionally-creative and critical thinker just so you could be more productive at work.  All you need to do is to guarantee yourself that the work you show or demo to your colleagues, especially your immediate superior, is world-class; quality; and worth praising.

4. You can keep yourself more productive with a ‘Dirty Job”.

Looking for something else which can keep you going?  Then, be your own team’s janitor or company aide (I believe the latter is a better way of calling it).  This is the ‘dirty job’ I am referring to.  Dirty, it certainly is but staying busy with something is absolutely being more productive.  When you believe you are not talented enough to be creative or to innovate something or you are tremendously confident that there is nothing that needs to be corrected, changed, or revised on your work, or work has been done; then you could help the team or your boss by organizing stuff (files, even soft copies,  and office supplies) around.  By doing this, the office remains looking like a genuine office and your teammates will not have a hard time knowing where to look for anything.  Below are different things that you could contribute to keep your office room as tidy as it can be:

  • Take a great look at the file boxes.  Are they where they should be put?  Are they labeled accordingly?  Are they within anyone’s reach?  You might have to move them around or change their captions just to make sure that they are organized.  But of course, make sure to notify your teammates and your boss of the changes you are going to make first to check if they would approve of it.  If they will not, at least you made a move that will certainly come across that you have the concern for the team and for the cleanliness of your workplace and that you are making an effort to remain busy and ‘more productive’.
  • Although there is really a scheduled day or period within which the entire department or a designated person on your team orders additional supplies or a replenishment of them, it will be more helpful if you become proactive and relay to the one who is monitoring the inventory or the specific individual who is purchasing supplies those ones that the group is already running out of or what additional supplies can be ordered next dependent on the forecasted needs.
  • Coordinate with your company’s Building Administration department right away especially when the water dispenser is almost empty, when the trash bins are already full, or when there is clutter on the floor that needs to be swept away.  Once again, being proactive makes not only you but the rest of the people you are working with as well more efficient and effective as they are working in a setting that is clean, clutter-free, convenient, and conducive to productivity.
  • Propose organization of your department’s folders in the shared drive if folders do not look categorized or if some files are not where they are supposed to be.  Also, especially when your organization is ISO-certified and has some file naming/renaming conventions that the team needs to conform to, then this is really a must.  What is more beautiful is that you are the first to do it, suggest it, or bring it to the concerned or authorized people’s attention.

5.  Observe to ‘Level Up’ and to ‘Get Ready for Near-Future Advancements’.

One of the best ways to keep yourself more productive is when you are not doing anything anymore and believe you have already accomplished everything for the day, then devote a time for yourself when you can observe or shadow the more tenured or the more ‘expert’ colleagues on your team and of course, your own supervisor.

It has been proven and tested, time and time again, that those who emulate their bosses; who learn a thing or two from them; observe what they are doing, how they manage everyone on the team, how they think, how they make sound decisions, how they talk, how they walk, how they speak with clients, etc. can better follow in the footsteps.

Albeit, this does not mean that what is being encouraged or promoted here is being a carbon copy or a copy cat of your boss.  It is just  that people mutually learn from one another and what is learned from other people merged with individual/personal communication, leadership, working, and thinking styles is what makes one a better and more productive worker or manager/leader in the future.

Therefore, as you are impressing your boss with being more productive, you get to prepare and train yourself for future leadership roles at the same time while being on stand-by for it.  Isn’t that great?

Now, do you still wonder why some professionals accomplish definitely much more than their colleagues on a daily basis?  Why there are those people who deliver plenty better results almost everyday and not just when a special task is assigned to them or they are chasing a deadline that has to be met?  Why your workmates that you either started with at the same time or got hired before got promoted way ahead of you?

Think again.  Try doing these constantly everyday and wait for results.  Don’t be surprised if one of these days, your boss sets up a meeting/coaching session with you to commend you for a fantastic job or to let you know that you are next in line for a well-deserved promotion. 🙂

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If you are interested in inviting the expert, Myron Sta. Ana (the Next Big Thing in Corporate, Communications, Leadership, Personal Branding and Excellence, and Motivational/Inspirational Training and Consultancy) in your school or organization to talk about this topic and a lot more, just email him @ Myron.S.Sta.Ana@hotmail.com / Myronosophies@hotmail.com or text/call him at 0927-351-9391 / 368-3214.

Who is Myron Sta. Ana?

Myron Sta. Ana’s LinkedIn Site

IN THE CORPORATE WORLD

Myron Sta. Ana currently works as a concurrent Senior Corporate Trainer and Operations and Employee Relations Business Partner for the HR Learning and Development and Strategic Business Unit teams of Hinduja Global Solutions, otherwise known as HGS, on the 6th floor of the E-Commerce Plaza Building in Eastwood City Cyberpark in Quezon City. HGS, which is owned by one of the richest families in India (The Hinduja Family), is the world leader in Customer Relationship and Business Process Management and has operations in 9 different countries employing over 20,000 people.

As a corporate trainer for the company, he has provided assistance for the Recruitment department by coaching and setting expectations with both the walk-in and invited applicants to increase the likelihood of them passing the selection process.  He has also co-designed the company’s internal Near-hire Training, which is aimed at giving a second chance to those who didn’t pass the entire application process by rectifying and refining their voice quality, accent and delivery, grammar, and pronunciation. With this, when they go through the application anew, their chances at landing a job in the company are increased.  Furthermore, he has created most of its documentations and established/streamlined majority of the accompanying processes and procedures.  He, additionally, was instrumental for the enhancement of the organization’s New Employee Orientation in terms of its work flow and presentation to the new hires. Finally, he’s the mind and the hands behind the design and development of most of the training modules that are being run in the company, some of which are Business Correspondence, Email Etiquette, Creative Thinking, Effective Teamwork in the Workplace, and Training Plan just to mention a few.

Prior to working for the company, which he has been serving for over four years now, he had also worked as a Communication Skills Trainer specializing in Near-hire Training for Communication and Customer Service Skills for StaffRight Solutions, an HR consultancy, recruiting, and training firm based in Makati City and just recently, Cebu. Here, he was helping out in scouting prospective endorsees to partner call center clients by observing the recruitment personnel’s interviews and helping them assess the candidates’ coachability in terms of Customer Service and English Communication skills.  He was also facilitating Communication Skills Training for the organization on Neutral Accent, Communication Skills, and American Culture; Geography; and Time Zones.

And to top it off, he had also been affiliated with Convergys Philippines Services Corporation where he was exposed in the call center environment that presently, has been helping him with his job and training services for HGS.

STUDENT LEADERSHIP AND ACADEMIC EXCELLENCE

The highlights of his personal credentials transpired when he was still a college student at the Polytechnic University of the Philippines (PUP) Sta. Mesa, Manila.

As a student, he was able to multitask between being an academically-excellent student and a superbly-active student leader inside and outside of his school.  He was still able to graduate as a Cum Laude (with an average grade of 1.53) even if he was very active in both extra-curricular activities and student leadership and organizations involvement.  Also, he was a very consistent outstanding student achiever, top scholar, and dean’s/president’s lister from his 1st year until his senior year while not being able to neglect his responsibilities as a leader and a member of the organizations he was affiliated with.

Apart from a number of his connections both on university, national, and international levels; he had also coordinated, organized, chaired, and convened various projects, workshops, and programs inside and outside the university tackling diferent issues, topics and interests.  Also, he was frequently being invited to facilitate and moderate plenty of fora, trainings and workshops.  He was, furthermore, made famous by constantly being delegated by and representing his school in varied summits, workshop series, congresses, conferences, leaders’ camps, seminars, movements, and conventions about societal concerns, academic excellence, youth leadership; volunteerism and involvement, and education.  Lastly, there was also a good number of fora, seminars, and sessions in which he was invited to take part in as a speaker, discussant, or reactor.

In addition to his academic excellence and student leadership, he was also considered as a jack of all trades with his wide array of talents in the following:

  • Public Speaking (oratory, debate, poetry, declamation, resource speakership, lecture, demonstration, and extemporaneous/impromptu speaking)
  • Writing (essays, news, features, opinions, literature, and technical writing)
  • Dancing/Choreography (modern, tribal, techno dynamic, jazz, and ballroom)

Now, after over six years of working in the Corporate world, he has decided to come back out to not only serve the society again but to share the knowledge, values, and expertise that he learned and mastered in the fields of Corporate, Communications, and Professional Excellence training.  The world will have a chance, once again, to hear it from the early mid-2000’s premier youth leader and academic excellence guru and learn the following from him:

Corporate Training:

For Supervisors/Managers/Leads/Heads:
Supervisor Essentials
Power Coaching
Power Life Coaching (Counseling)
Dynamics of Team Management (Team Diagnosis and Building Skills)

For Trainers/Coaches/Teachers/Professors:

Train the Trainer or Teach the Teacher
Generic Needs Assessment and Training Needs Analysis
Instructional/Curriculum Design
Support Material Development (Facilitator’s Guide/Lesson Plan/Training Plan/Aesthetics of Powerpoint Presentation/Media of Instruction/Outlines or Agendas/Development of Objectives in Reference to Benjamin Bloom’s Taxonomy of Learning Domains, etc.)
Presentation, Facilitation, and Platform Skills
Donald Kirkpatrick’s Levels of Evaluation (Response/Reaction-Learning-Transfer of Learning/Change in Behavior-Impact/Business Results-Return on Investment)

Enabling Skills in the Work Environment:

Communication for Results
Effective Teamwork in the Workplace
Intricacies of Business Correspondence
Email Etiquette
Creative Thinking
Critical Thinking
Innovation
Time Management
Contrasting Management and Leadership
Leadership Styles
Learning and Communication Styles

Call Center Training

Customer Service for both Call Center Representatives and Service Providers and Customer Service Associates in Non-Call Center Industries
Communication Skills (Voice Quality, American Accent and Culture, Paralanguage, Grammar, Pronunciation for both Written and Spoken English)
Near-hire Training (for Potential Call Center Agents)

Organizational

Organizational Development
Knowledge Management
Change Management
The Different Kinds of Leadership
Structured Learning Exercises/Team Building Activities

Students/Youth:

Leadership/Volunteerism
Academic Excellence

If you would like to invite him to speak for your organization and/or school during the weekend, feel free to contact him at 0927-351-9391 / 368-3214 or email him at Myronosophies@hotmail.com / myron.s.sta.ana@hotmail.com