Our new blogsite is @ www.MSSBizSolutions.com

We know you’ve been an avid follower of this site. We are as well.

As a matter of fact, this is a highly-placed website on search engines when you look for a corporate trainer, training consultant, motivational speaker, or team building facilitator in the Philippines.

However, without you knowing, we haven’t updated this site for a long while and that’s because our new blog and corporate website has already been http://www.MSSBizSolutions.com, http://www.MSSBizSolutions.com, or MSSBizSolutions.com.

If you desire to read more learning-filled write-ups about Human Resources, training and development, communication skills, customer, service, etc. from the Corporate EnterTrainer and The Soft Skills Guru of the Philippines, Mr. Myron Sta. Ana, check out our new cyber home.

There, we will update you non-stop about our future blogs, videos, podcasts, and photos and will continue to inform you about a wide array of employee learning and development services from outsourced in-house corporate training, public learning events, webinars, our professional motivational and inspirational speaking events, human resources consulting, leadership and management mentoring, soft skills coaching on communication skills and customer service competencies, team and team culture building, corporate event hosting, and other related services or business solutions.

Now you know. Please visit us at http://www.MSSBizSolutions.com and continue to be educated, equipped, encouraged, engaged, entertained, empowered, exemplified, and escorted to success by one of the better training consultants, training providers, professional speakers, team building facilitators, and corporate event hosts in the Philippines.

 

 

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MSSBS, Training Provider in the Philippines

MSS Business Solutions (formerly Myron Sta. Ana Training and Consultancy Services)

WHO WE ARE

We will never claim we are the best because we are not. Not yet. We will never declare that we are the biggest because we are not but we are on our way.

One thing we are certain about though, as of the moment, is that we produce observable and measurable results that have helped individuals and companies we have worked with justify and maximize their employee learning and development investment.

Going into the second decade of the 21st century, our brand and firm have become one of the most preferred, renowned, and reliable talent development-focused companies in the Philippines.

We are now highly sought after because of our expertise in helping our partners gain a competitive advantage and create exceeding business results by leveraging what we call the Seven Es of Corporate Success: Educating, Equipping, Encouraging, Engaging, Entertaining, Empowering, and Escorting to Success the talents, the employees – our business partners.

We are not just a training program provider or a learning event organizer in the Philippines. We offer an array of holistic talent development solutions that truly and effectively accomplish any or all of the following:

  • Close organizational, departmental, team, individual, and occupational level performance gaps;
  • Introduce sustainable interventions and solutions based on a scientific assessment and analysis of confirmed areas for improvement and talent development needs;
  • Align determined learning and development interventions with the vision, mission, core values, and strategies at all levels;
  • Implement talent development programs that cater to what we call the Six Components of Employee Performance: Knowledge, Skills, Attitude, Environment, Motivation and Inspiration, and Job-Person Fit

Therefore, you can be assured that we know what we are talking about and doing. The core of our expertise is in Talent Development and this modern-day buzzword is beyond employee training or learning and development.

We acknowledge, appreciate and apply that training is not the sole remedy to the root causes of the company and its human resources’ performance imperfections. It is because of this that we guarantee our clients we deeply understand the requirement and its bases in order to carefully and thoroughly design and develop the most suitable option.

 

WHAT WE DO AND OFFER

Whatever your business and talent challenges are, we have the right solution for you.

Depending on several factors that must be studied in devising the best intervention, we will work with you in order to ascertain if any of the possible solutions below is the right track for us.

Corporate and Non-Corporate Training

Offline

  • On-site Training

Making the most of your own training facilities, we can facilitate training within your premises upon your request. Training on-site ensures that the beneficiaries of our default or customized program feel more comfortable learning right at their own backyard.

  • Off-site Training

You don’t have your own training rooms? That is not a problem. We can go anywhere and anytime you prefer. We can also assist in finding you the most suitable location that qualifies for your location, budget, and convenience needs.

Online

We can conduct any generic or customized training program based on the needs of your organization and talents. Some of the topics that we have unquestionable expertise in are:

Leadership and Management

Communication

Customer Service

Strategic PlanningBasic Supervisory SkillsAdvanced Supervisory Skills

Managing vs Leading

Leadership Styles

Coaching and Counseling

Performance Management

Team Diagnosis

Team Building

Team Culture Building

Project Management

Career Management

Effective Teamwork in the Workplace

Effective CommunicationNegotiation SkillsPersuasion Skills

Assertiveness

Business Correspondence

Email Grammar

Email Etiquette

Pronunciation

Grammar

American Accent

Accent Reduction or Accent Neutralization

American and Canadian Time Zones, Geography, and Culture

Telephone EtiquetteTelephone SkillsPerfect Customer Service

Positive Phrasing or Scripting

Pacifying an Irate Customer

Service with a Smile

Face-to-Face Customer Service

 

Train the Trainer Work Excellence and Productivity
Training Needs AnalysisInstructional/Curriculum DesignTraining and Support Materials Development

Implementation (Presentation Skills, Platform Skills, Facilitation Skills, and Crowd Control or Classroom Management)

Training Evaluation or Post-Mortem

Time ManagementStress ManagementProblem Solving and Decision Making

Critical Thinking vs Creative Thinking

Managing Meetings

Personal Productivity

Work-life Balance

 Modesty aside, our company is already fast-rising as a training provider in the Philippines thanks to the brand of corporate training that our founder, Mr. Myron Sta. Ana has established and popularized. He is widely known in the corporate world and on social media as #TheCorporateEnterTrainer because of his specialty in incorporating entertainment to his training and presenting style. You will never find, at least now, another trainer who does stand-up comedy, sings, dances, raps, and acts out on stage and in the classroom. Add to that his amazing ability to genuinely engage his audience/participants with his entertainment. Truly, there is no dull moment when the trainees are with him. They learn a lot while having fun at the same time.

Public Learning Events

If you do not have your internal training department or if you would rather send your employees to a public learning event than organize your in-house program, then we have this other solution for you.

We also organize learning opportunities that offer the same topics as aforementioned. For now, we offer once-a-month events. You can be assured we are going to offer more learning events frequently. For information about our scheduled events for the entire year, please feel free to call us at (02) 959-8492 or email us at inquiries.mstcs@outlook.com.

 

Professional Speaking

With “Myronosophies”, our world-class professional speaking brand, you are guaranteed of genuine EduTainment. The word comes from the combination of our founder, Mr. Myron Sta. Ana’s first name, Myron and the Anglicized Latin word for “wisdom”, Sophia. It’s also a word play for Myron and Philosophies or Myron’s Philosophies.

The brand refers to his life and career philosophies that have motivated and inspired thousands of individuals to pursue their aspirations and live their dreams despite life’s challenges and personal limitations.

Motivational Speaking

Being an experienced and results-oriented employee learning and development practitioner for more or less seven (7) years and getting to train, mentor, and coach hundreds to thousands of past co-workers and trainees, our speaker, Mr. Myron Sta. Ana knows how to motivate different people with different priorities, personalities, and purposes.

With his #EnterTraining approach to encouraging and engaging others and his deep understanding of employing a holistic approach to touching people’s lives (catering to Knowledge, Skills, and Attitude), his audience may expect having the Attention, Interest, Desire, and Action (AIDA) to improve their performance, exceed their targets, and contribute more to the company’s goals and objectives of bringing to life its vision, carrying out its mission, and living up to the standards of their core values.

Inspirational Speaking

Inspiring others is his forte and cup of tea. He is not your typical rags-to-success story. He was actually born in a middle-income family of a woodwork-agent father and a clothes-wholesaler mother. However, due to the decline of the sash and woodwork industry in Taytay, Rizal in the late 1990s and the bankruptcy of her mother’s RTW business around the same years, they became poor.

Since his father only graduated from elementary and her mother only reached first year high school, their lack of education kept them from getting back up on their feet and clawing back their previous lifestyle.

In order to help, he made a decision to study hard in college that led to him graduating as Cum Laude. He also kept himself productive with extra-curricular activities such as joining student and youth organizations and winning competitions inside and outside of Polytechnic University of the Philippines – Sta. Mesa, Manila. This led to him accomplishing the following achievements in student leadership and academic excellence:

  • Ten Outstanding Students of the Philippines (TOSP) Nominee A.Y. 2005 – 2006 (tospac.org)
  • National Search for the Ayala Young Leaders Nominee A.Y. 2004 – 2005 (ayalayoungleaders.ph)
  • Galing Pilipino Young Leader Awardee A.Y. 2004 – 2005 Galing Pilipino Movement Foundation
  • Outstanding Juan Sumulong Memorial Junior College – Taytay, Rizal Alumnus

His passion for excellence and his quest for a life-changing success for his family did not end here. After working in the corporate world for more or less seven years from 2006 – 2013 saving nothing, his family’s life getting worse in poverty, and his parents getting older not regaining their past convenience, he made a leap of faith and decided to put up his own consultancy company with nothing else but his severance pay and the money he got from selling his one-year old motorcycle.

Two years later, after defying the odds, working harder and smarter, and putting his best foot forward, he is already looked up to as one of the best corporate trainers and training and development consultants in the Philippines and one of the fastest-rising names in motivational and inspirational speaking. These milestones have been validated further by the following prestigious awards conferred to him recently:

  • 2014 Corporate Trainer and Motivational Speaker of the Year, TOP BRANDS Philippines Awards (Awarded by Quality Brands Philippines and Rob Wilson Productions)
  • 2014 Corporate Training, Leadership and Event Services Consultancy of the Year, TOP BRANDS Philippines Awards (Awarded by Quality Brands Philippines and Rob Wilson Productions)
  • 2015 Medal of Distinction for Achievements in Business Management by the Golden Globe Awards for Business Excellence (Awarded by PhilippinesBestCompanies.com et. al.)

Equipped with this motivational and inspirational life story supported by his one-of-a-kind competency of ‘Edutaining’ and ‘EnterTraining’ his audience, you can be assured that your students or employees will have a blast signing him up as your speaker.

 

Leadership and Management Mentoring

Inspired by and incorporating the leadership and management principles, methodologies, styles, techniques, and strategies both learned, observed, and experienced by our founder, Mr. Myron Sta. Ana during his own leadership and management journeys in the academe and in the corporate world, our group has been a go-to authority by most companies for its edge in passing over the needed knowledge, skills, and attitude to become effective, successful, and engaging leaders and managers.

We always employ a holistic approach to mentoring both new and experienced leaders so they may acquire not only the information and the know-how to lead and manage their employees to results but also the attitude to be able to motivate and inspire their people and develop future leaders and the most competent and positively-competitive business partners as well.

We believe that the measure of a great leader is not how many followers he has but rather how many quality leaders he is able to replicate on his team during his term.

 

Communication and Customer Service Skills Coaching

Customer Service and Customer Experience Enhancement Coaching

We unquestionably know, understand, appreciate, and role model excellent customer service and enhancing our customer’s experience. From answering incoming calls to how we do our job and how we provide a memorable experience to our lifetime partners; our clients, we absolutely practice what we preach.

Even our founder and chief consultant was an award-winning Customer Care Representative during his stint as an entry and then second-tier level Billing Call Center Agent for a top Contact Center Company in the Philippines. He was also certified as an S-Leader (Servant, Seer, Shepherd, and Steward) by the Potter’s Leadership Academy, a renowned certification program in the country that focuses on God-centered service.

Our coaching methodologies and principles are customer and customer experience-centered. We believe that customers feel happier, more contented, and highly-satisfied if their expectations are exceeded, their needs are provided thoroughly, their questions are answered intelligently, and their problems and challenges are tackled with permanent solutions and a feel-good product and service experience.

Let us share with you our unparalleled knowledge, skills, and attitude on how to provide outstanding World-class Customer Service and Customer Experience.

Communication Skills Coaching

There are three types of Communication Skills topics. They are Interpersonal Communication, Intrapersonal Communication, and Language Communication. Our company specializes in all three of them.

Our communication skills coaching points and solutions provide our beneficiaries with the correct and efficient approaches in communicating effectively within and without (with other people). As they say, “Together, Everyone Achieves More”.

When different members of an organization are all aligned with the company’s vision, mission, core values, and strategic direction/s and they employ that alignment to collaborate systematically at all levels, achieving business, departmental, individual, and occupational results do not have to be complicated.

We can coach both your management and rank-and-file employees on the following domains and aspects:

Interpersonal Communication

Intrapersonal Communication

Language Communication

Verbal CommunicationNon-Verbal CommunicationEffective Interpersonal Communication

Giving and Receiving Feedback

Positive Scripting

Active Listening

Negotiation

Assertiveness

Questioning

Stress ManagementSelf-Focus and Self-Discipline ManagementConfidence Building

Relaxation Techniques

Self-Concept/Self-Awareness Formation

Self-Values Formation

Optimism

Self-Communication

 

 

PronunciationGrammarVocabulary

Accent

Fluency/Articulation

Voice Quality

 

Human Resources Advisory/Consultancy

 Take advantage of our expertise in helping your organization achieve its business goals and objectives through our diversified consulting services:

Organization Development Consulting

  • Organizational Climate Diagnosis and Analysis
  • Strategic Planning
  • Organization Transformation
  • Change Management

Talent Development Consulting

  • Career Management
  • Succession Planning
  • Talent Upskilling
  • Talent Retooling

Employee Engagement Consulting

  • Organization-Talent Alignment
  • Talent Relations
  • Talent-Job and Talent-Organization Compatibility
  • Talent Retention Strategy

Small Business Consulting

  • NeGROWsyo Mentoring Program – to know more about our consulting service for helping micro to small business grow into a medium or a large company in one to three years, email us at inquiries.mstcs@outlook.comm or get in touch with us at (02) 959-8492.

Contact Center Consulting

  • Set-up
  • Operation
  • Talent Management (Acquisition and Development)

 

Team and Team Culture Building

Do you have an observed and verified need to improve your team’s coordination, collaboration, and communication? Does the need correctly call for a team or a team culture building program as an intervention?

We can formulate, assemble, execute, and evaluate a customized program tailor-made for your team’s areas for improvement on teamwork, interpersonal communication, and even job happiness, contentment, and satisfaction.

One thing you have to know about how we do it, which is also how we set ourselves apart from the competition, is we are not only team building program facilitators. We are an advisor, a consultant.

We first assess if a team building program is really the necessary intervention for your observed and confirmed need to improve your team’s coordination, collaboration, and communication before we proceed with your investment. We accomplish this by performing a Relentless Root Cause Analysis by determining the underlying causes and causal factors of the challenges and ascertaining which corresponding solution will really correct, improve, or eliminate them.

If it is confirmed that a set of structured learning activities or exercises is the correct approach, then you can count on us that we can design, develop, and deliver a program that balances wisdom and entertainment.

 

Corporate Event Hosting

It is a real and critical challenge to look for a corporate event host who knows how to ensure the creative and fun balance among hosting, doing voice-over, sequencing, and entertaining the guests, the audience.

We hold a competitive edge over the others because our founder, Mr. Myron Sta. Ana is not only an event host but a corporate trainer and professional speaker at the same time. This fact alone guarantees that we will live up to our self-imposed standards of educating, equipping, encouraging, engaging, entertaining, empowering, and escorting to success our guests and participants even in the field of event hosting.

We can take quality care of your corporate event be it a product launch, a kick-off party, a Christmas or Halloween, or a sales/marketing event.

 

HOW WE DETERMINE AND EXECUTE THE RIGHT SOLUTION FOR YOU

Let us show you why and how our firm is one of the most preferred talent development solutions partners in the country.

We brag about utilizing and maximizing the newest and most recent talent development methodology and principle, I.M.P.A.C.T.™

I.M.P.A.C.T.™ was conceptualized and is now being popularized by no other than Mr. Myron Sta. Ana himself. It is a contemporary employee or talent development cycle and process for assessing, formulating, assembling, testing, executing, and evaluating the most suitable and needed solutions to address performance and productivity gaps at all business levels in any organization.

We back up our belief that training is not the only remedy for performance and productivity gaps. It is only one of the possible interventions that practitioners can resort to. Therefore, knowledge of A.D.D.I.E. or S.A.M. is not enough.

talent development

WORK WITH US

Don’t let your company’s valuable corporate talent or employee development funds go down the drain. Invest in your precious talents’ learning and development through a reliable partner in us.

If you are ready to work with us and enjoy our expertise and the business results we could provide or help you with, contact us with the details below:

Landline: (02) 959-8492

Mobile Numbers:

(Globe) 0917-658-3534

(Sun) 0933-232-6149

(Talk N Txt) 0907-673-7653

Email: inquiries.mstcs@outlook.com

How Positive Scripting Preserves Working Relationships and Discourages Conflicts

Image

Most conflicts in the workplace happen as a result of misunderstanding among co-workers. Whether it is in meetings, open forums, training programs, and even mentoring and coaching sessions; people misinterpret one another and end up in a clash of egos.

Everybody commits lapses on the spur of the moment. Similarly, things are said that hurt other persons’ feelings or worse, force them to retaliate especially when they had not been thought through before they were uttered.

Words are very powerful and influential indeed. Depending on how they are used, the words chosen, and their impact; they can either make or break the speaker and even the individuals he speaks with.

This is where positive scripting or positive phraseology now comes in.

What is positive scripting or positive phraseology?

Positive Scripting or Positive Phraseology refers to the manner by which words are put together in such a way that the negative impact is either watered down or neutralized when they are spoken. It may also simply mean the better way of saying things to other people.

How does positive scripting contribute to more harmonious working relationships at work?

If employees just know how to script their thoughts positively, without sacrificing being straight to the point or altering the message that needs to be conveyed, there would be fewer to zero conflicts at work.

Coming across strong, forceful, or insulting usually push someone’s buttons in a bad way. This then leads to time-wasting and needless bickering that leave parties involved unproductive, uncooperative, and disgruntled in the workplace.

Nothing is accomplished especially when those involved are expected to work together. Also, people’s perception of working with other people continues to be undermined.

I hope that this article gets to share some guidelines on how to communicate thoughts positively.

How to say “NO” without stressing the word or using it at all.

1. Use the ALIBI technique for denying requests or refusing to give in due to company restrictions or policies.

Instead of saying “NO” outright, the speaker has to say that if he were just authorized to grant the request or the favor, he would have done it instantly. However, his hands are tied because he does not have the permission or he is not in the position.

Example,

“As much as I personally want to do it for you, I am not able to for the following reasons…” (state the reasons)

2. Use the CONSEQUENCE technique.

Instead of saying “NO”, the speaker acknowledges the request or responds positively but states the negative consequence if the request is granted.

Example,

“I would personally love to, but I would lose my job this instant.”

3. Use the ALTERNATIVE technique.

If “NO” cannot really be avoided, the speaker has to make up for it right away by offering an alternative instead of leaving the other person in the dark or at a dead end in the conversation.

Example,

“Unfortunately not. However, what I can do for you instead or what I can give you instead is…” (state the alternative or the “next best thing that the customer can settle for”)

How to give feedback to somebody the best way.

Some professionals nowadays also struggle with giving feedback to the people that they work with or the employees that they supervise in a very positive and assertive manner. More often than not, they end up embarrassing and insulting the person they are coaching or mentoring.

With this, I came up with a few tips on how positive scripting is incorporated into giving colleagues, especially direct reports, coaching points without putting them on the spot.

Focus on the solution and not on the problem.

Instead of rubbing in the mistake, a person (more particularly a manager) can point out the area for improvement at first but concentrates more on the solution.

Example,

“Well, if you consulted me first before you turned in the report, our boss would not have reprimanded us.”

The positive way of saying this is,

“Well, it already happened. We cannot turn back time anymore. Next time, however, it would be better for us to consult each other first before submitting any report to boss. Okay?”

Focus on how a task should be done correctly and not on what mistake was done and how incorrectly it was done.

Example,

“No. You did it wrong. That’s not how you do it.”

Instead, you say:

“Let me teach you how to do it incorrectly.”

Do the all-time “Sandwich or Positive-Negative-Positive” technique.

In giving feedback to other people, one must start with something good about the person first just to warm up to him or make him feel at ease in the coaching session. Then, the speaker transitions to the areas for improvement that are delivered in the most positive and pleasant way possible. It then ends with something good that will make the other person appreciate the conversation and commit to improving himself instead.

Example,

“You know what? You don’t know how to work with other people well not to mention that you are underperforming this month.”

The positive version is:

“(Positive)I first like to commend you for a perfect attendance this month. Keep up the great job in that aspect. (Negative)However, I observed that you may need to socialize with other people more; especially when work is on the line; and you would have to improve your performance in the other factors of your job like your deliverables, etc.(Positive) Okay, once again, continue to role model your clean attendance and let us just help each other about the other things you have to work on.

These are just a few of the ways by which positive scripting or positive phraseology can be championed at work.

Some say, “It’s not what you say, it’s how you say it”. This does not hold true anymore. It should be both. Just imagine somebody telling you that you’re ugly with the most charismatic tone of voice possible. Would it make you happy?

Positive scripting is the key to improving how a person presents himself and sends across his message to not only the people that he works with but to customers or clients as well.

Professionals are ought to know about, master, and advocate for expressing their thoughts positively in order to enhance and preserve working relationships and discourage work-related conflicts that do not contribute to the company’s growth and success.

 

———————————

Myron Sta. Ana is a young seasoned corporate trainer specializing in Communication, Customer Service, and Train-the-Trainer programs. He is the Sole Proprietor of his own training and consultancy services business, Myron Sta. Ana Training and Consultancy Services. He is also the Founder of the Philippine Network of Young Speakers and Trainers, a network of speakers; trainers; consultants; teachers; mentors; and coaches ages 15-35 years old. He is also a partner trainer and consultant of Ariva! Speakers Bureau, the country’s leading learning events organizer and in-house corporate training programs provider and a training consultant and representative to the Philippines of Spintel, a known internet service providing company in Australia. For more tips about positive scripting or positive phraseology and your questions, he can be reached at msstaana.mstcs@outlook.com

I have a New Home Online. Check out MyronStaAna.com!

Hi Everyone,

 

This is to announce that from now, I will stop updating this blog site and will continue blogging on my new website, www.MyronStaAna.com.

This is where you will see my next blog posts, near-future products and programs, next scheduled training programs and speaking engagements, news, and all the other interesting stuff.

I will not deactivate this blog site yet but I’ll be busier with my website.

If you would like to invite me to train on any topic at your organization, speak at your next event, mentor you on leadership, coach you on language; intra and interpersonal communication, be your consultant for learning and development and call center operation, facilitate your company’s team-building activities, and host your next big event; you may send me an email at info@myronstaana.com or mss@myronstaana.com or simply text or call me at Country code +63 and 905-223-6621. This is my mobile phone number.

I encourage and invite you to check my new website now. It’s cool yet very professional.

Till the next blog!

To our success,

Myron Sta. Ana: Corporate Trainer, Motivational Speaker, Consultant, Leadership Mentor, Communication Coach, Online Author, Team-building Activities Facilitator, Boxing Journalist, and Events Host

www.MyronStaAna.com

 

The PRIME Method: What Makes Training Effective and Memorable

There have been unending discussions among trainers from various industries as to what really makes training effective.  If one would ask different learning and development practitioners, he can be very sure that he will get different perspectives and recommendations about what works and what does not.

In my years of training, this has always been one of my researches.  I have always been interested about discovering how to not only please trainees or make them enjoy being in training but also how to bridge the gap between learning and application.  This has led me to asking myself a lot of questions and to always putting myself in the shoes of many kinds of participants to be able to determine how each person with unique learning preferences and personalities learns best.

One major aspect, really, that helped me put together the five most significant factors of making training effective and becoming an equally-effective trainer would be observing not only what I can see on the outside among the trainees in terms of their behaviors but even how they respond to questions and statements and the obvious results that they show during measurement and evaluation.

So, on this article, allow me to share with you five workable essentials of making your training for your participants effective and something that they will cherish for a long time too.

I introduce PRIME, which is a mnemonic that stands for Practicality, Reinforcement, Interaction, Motivation, and Enjoyment.

P FOR PRACTICALITY

The Free Dictionary defines practicality as concerned with actual use rather than theoretical possibilities.

Training that is practical and practicable is the best training there is. I have proven that several times.  Most of the other training programs that I have seen and experienced myself focus too much on or spend excessive time with the content and the theories.  The result is, instead of paying more attention to being able to apply the knowledge, the most part of the training agenda becomes dragging lectures and boring discussions.

This is not to say though that providing knowledge by lectures and discussions is not important.  Knowledge is a must-have, that is for sure.  It is the first requisite that each trainee must obtain before being able to apply anything at all.  However, a training that commits more time to overwhelming trainees with too much information is suffocating. Instead of the trainees remembering what they should put into practice as they transition to actual production, nothing sinks in because they are bombarded with too much to handle.

This is not also to say, however, that training should have more of applications than discussions.  A training in which participants are not given a solid foundation they can operate on is poor and does not lead to the desired results or learning goals.

Instead, training should make knowing and doing or applying dependent on each other.  When something is known or learned, it has to be applied or tried out right away.  Trainees have to experiment on and find out their individual working styles. They should be given sufficient time to apply and adjust to the new knowledge and skills acquired.  Just the same, when the application lacks the basics or is done incorrectly, then the knowledge must be revisited to ensure that it was taught correctly and it was understood accurately.

Therefore, instructional programs should be designed based on a collaboration between knowing and doing.  It is knowing that make people be oriented about several things and of course, it is in doing or applying that they test out whether what they learned will work or not.

R FOR REINFORCEMENT

Reinforcement means rewarding or correcting trainees and their behaviors, personalities, and performance; whichever is applicable and necessary.

Training that reinforces is one that will not only be appreciated and will make trainees think highly of themselves all the time but from which their truest potential would really come out and by which their imperfections would be fixed and strengthened.

In designing and developing curricula, ample time for coaching every time a topic is discussed or a skill is cultivated must be put in place so learners frequently know where they are at and what they still need to work on and polish at any point during the training.

Similarly, rewarding trainees every time they answer questions correctly, they participate in class, they perfect quizzes, they win in games, and they follow instructions to the letter develops positive individuals who work harder and who prove themselves more in order to get commendations and recognitions.

Therefore, trainers should integrate giving away prizes or simply praising them/giving them a pat on the back each time they do something well or they say something right.  This does not only make them confident.  This gives them the extra push to always show their best in training.

I FOR INTERACTION

Training where the facilitator interacts with his trainees and the latter do the same among one another aids in learning and fast at that.  There should be more asking and answering questions.  There should be more discourses about the topics.  There should be more opportunities in which trainees get to clarify confusing points.  There should be more activities in which they collaborate with and consult with fellow trainees to know what they do not that others do and understand what others do that they do not.

When trainees speak more than they listen or when the trainer at least strikes a balance between both, the former are put in a situation where they discover more and they bridge the gap between understanding and transfer of learning by themselves.

With this, designs should be anchored on a quality number of fora, discussion groups, teachbacks, etc. There should be sessions where the trainees learn more from one another and more importantly where they can check for understanding.

M FOR MOTIVATION

Different trainees have different levels of tolerance for setbacks and diverse attitudinal tendencies. It is because of this that motivation or activities that motivate and inspire should be incorporated in training programs.

Even though I understand that motivation can be done anytime when it is highly-needed, it is still a far cry from when it is an actual part of the training outline.

Motivation is something that you do not only say but you also show and instill in their minds as well.  Games and icebreakers in between help keep the trainees on their toes and focused especially when they are losing interest or they are getting bored.  Trainers’ effectiveness and skills are measured by how long and how much they are able to make their audience pay attention to them and enjoy listening to what they say. When it is not the case, there is something wrong. They would just end up getting distracted or being preoccupied with something else

In the same vein, daily counseling sessions; while they are not a must; help make sure that nobody is being left behind or that nobody is losing focus or coming short of expectations for personal reasons outside of the four corners of the room. Trainers are also responsible in ensuring that his trainees do not bring personal problems to work at home and vice versa.

Thus, instructional designs should make room for moments when the trainer should give each of his trainees the chance to share what their problems are and if they have issues with them, the training, the environment, the people around them, and the like.

E FOR ENJOYMENT

The last piece of the puzzle that will surely make training effective and memorable is enjoyment.  For as long as trainees are having fun in class, they always have the peace of mind and the enthusiasm to absorb as much as they can and stay in training from start to finish.

Apart from games and icebreakers, training that makes learners loosen up and enjoy most of the time leads to better results and higher learning retention. A trainer who is not too formal and stiff and who cracks jokes in the right situation at the proper time entertains his audience more and makes them want to learn more as well.  Situations like this dispel boredom, monotony and discourage people from attriting as well.

Ergo, training should be made fun and interesting all the time with activities that allow them to have a break from the formalities of training and appreciate their experiences.

Hopefully, my PRIME method would help the readers, especially trainers; teachers; and instructional designers, formulate and devise the best and the most flexible training program, which trainees will not only learn a lot from but will also enjoy being a part of.

Until the next blog.  For now, BE EQUIPPED! 🙂